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Careers: IT Helpdesk Engineer (hybrid helpdesk 1st/2nd line & field)

WN1 Technology is seeking an IT Helpdesk Engineer to join our growing team. This is an excellent opportunity to develop your career within the technology sector.

Who we are?

WN1 Technology is a progressive MSP support services company in Wigan with a passion for fantastic customer services who are looking for an IT helpdesk engineer to join our team primarily based in the Wigan office but with some field work. We work in main areas IT support, managed internet services and managed security infrastructure.

Our highly experienced team of professionals are committed to helping organisations navigate the complexities of today’s rapidly evolving landscape, as our mission says we will always focus on the ‘why’ and use our experience to deliver the optimal solution.

Our company strapline is engrained in everything we do – The change and results driven solutions provider.

Key Aspects of the Job

The successful candidate should be able to demonstrate previous experience in problem-solving, customer services, clear telephone skills and strong skills in some of the following areas with 3+ years of experience
Record any IT issues raised into a helpdesk system (Issues may be raised by, phone, email, helpdesk ticket, monitoring software)
Resolve the issues with the agreed SLA and update the helpdesk system
Configure & install IT hardware, software or services either onsite or on customer premise
Give advice / training to customers on the best use of their IT systems
Ensure that customers systems/servers/backups are running at their best and recommend any changes required
Ensure that IT issues are progressed through to closure
Designing, installing and maintaining IT networks, including, desktops, laptops, servers, routers, wireless networks, backup systems, antivirus solutions, software, switches, wan connections, email systems, web hosting, VPN solutions, cloud based solutions, campus wide networks, lease lines, DSL circuits, custom software, VOIP, smart phones, multi-tenanted internet access. Active directory administration, server migration, server failure
Keep abreast with new technologies and software updates
Installing new software
Installing new hardware (servers, printers, computer work stations etc)
Setting up user accounts, permissions and passwords
Overseeing security of all systems, especially the internet
Installing anti virus protection
Fixing network faults
Technical support for people using the network
Training staff/customers on new systems
Day to day admin and monitoring of network use
Planning future improvements
Suggesting IT solutions to business problems
Making sure all IT meets industry standards
Supervising helpdesk staff

Skills / Qualifications

Ability to demonstrate skills in the following areas
Good personal presentation and communication skills
Experience of desktop support – Setup of Windows/Mac based hardware for clients, diagnosing and resolving desktop issues
Microsoft Office 365 setup / administration
Server based – installation, configuration, Active Directory, group policies, hyper-v, DNS, DHCP
Network setup – Installation and configuration of network switches, including routing, vlans, Cisco, Meraki and Ubiquiti
Internet connectivity – Using 4G,FTTC/DSL,Ethernet /Lease lines
Firewall configuration to best practices experience in Mikrotik, Draytek products an advantage
Switch configuration – VLANs, Spanning tree, IP Routing
Hosted VOIP
Wireless setup and fault finding – Experience of Ubiquiti, Meraki or similar
Can demonstrate previous experience in problem-solving, customer services, clear telephone skills, with a full clean UK driving license
Data cabling experience would be a bonus

What we Offer

A competitive salary commensurate with experience
Opportunities for professional growth and development
A supportive and collaborative work environment
Full Induction and training
Over achievement mentality

Job Details

Job Type: Full-time
Location: CT3, Wigan Investment Centre, Wigan
Salary: £25k to £30k depending on experience
Hours: Monday to Friday 8.30am to 5.30pm, some out of hours work may be required

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