Barrow & Cook Solicitors & Estate Agents
Barrow & Cook Solicitors & Estate Agents
Barrow & Cook is a long established firm of solicitors who have been in business for over 200 years. They were the first law firm in St Helens town centre when James Pickering and John Barnes opened an office on Liverpool Road in 1815 trading as ‘Pickering & Barnes’. Barrow & Cook also have an Estate Agency division and we can offer the complete ‘one stop shop’ when it comes to selling your house. Barrow & Cook had previously used an IT supplier located in the London area, however were extremely dissatisfied with the support they were receiving.
Due to geographical challenges Barrow & Cook found it increasingly difficult getting engineers to visit their site, which in turn resulted in long delays in solving their IT problems. Barrow & Cook found the supplier unapproachable, and were often frustrated with the lack of communication and support. The supplier demonstrated no attempt of providing a proactive service and was unable to provide a main point of contact. Barrow & Cook needed a supplier with a much more structured, commercial and flexible mindset and approach, this is where WN1 came in.
Providing a long term customer with flexible and robust IT support.
Key Outcomes
- Resolved Long Standing Network Errors
- Provided a Direct Point of Contact
- 95% Remote Support to Reduce Office Disruption
- Robust Internet Solution
- Continued Support and Peace of Mind
The Challenge
The key challenge Barrow & Cook were experiencing was continuous internet connection failure for a period of over 6 weeks which for any business would be extremely disruptive and frustrating. The challenge was to diagnose and absorb all the issues encountered by Barrow & Cook and then to formulate a plan of action to ensure all ongoing issues where promptly dealt with whilst constructing a robust solution to move forward with.
A key challenge was taking over from an existing provider who wasn’t willing to share information or to pass over any support history for previous encountered issues. This relied heavily on the WN1 team working closely with the Barrow & Cook team to ensure all issues where captured, diagnosed and a solution for each implemented.
The Solution
Barrow & Cook made the decision to source another IT supplier and began a tendering process. After having difficulty with their previous supplier, they outlined the following set criteria:
- Local Company
- Approachable
- Highly Experienced
- Personable
- Responsive
After investigating the inherent issues WN1 where able to diagnose the problem almost immediately and quickly understood the nature of the problem that Barrow & Cook were experiencing.
In addition to fixing the problem, WN1 were also able to provide a robust solution in order to prevent the problem from reoccurring. WN1 have been supporting Barrow & Cook now for over 10 years with their technology solutions and continuously review requirements, security and service on an ongoing basis to ensure they are ahead of the curve in everything they do in this area.
WN1 continue to provide professional IT support to Barrow & Cook, and most importantly, provide them with total peace of mind that flexible, reliable support is available. Here at WN1 we pride ourselves on delivering exceptional customer service, developing new software, and providing professional and efficient technical support to all their clients. They are able to deal with 95% of IT issues remotely, meaning solutions are implemented quickly and effectively, with no need for call outs – which avoids any disruption in the office.
